Education 2007-2008
MSc. Computer Science / Embedded Systems track
University of Twente
Enschede, The Netherlands
(not graduated)

Bachelor of Information and Communication Technology
University INHOLLAND
Alkmaar, The Netherlands

ICT Administrator – MBO level 4
ROC Kop van Noord-Holland
Schagen, The Netherlands

High school HAVO – Nature & Healthcare
Schagen, The Netherlands

Professional Experience June 2016 – Present
Mediacollege Amsterdam
Amsterdam, The Netherlands

Title: Application Manager

  • Responsible for managing and implementing software applications and IT infrastructure.
  • Main projects: Major upgrade of Magister school administration software. Major upgrade plus expansion of TOPdesk service management
    software. Provided additional insight with multiple new Qlikview apps.
  • Provide end-user training and second level support to IT Service desk team.
  • Designing, maintaining and publishing interactive analytic dashboards in Qlikview.
  • Problem / change management for applications and IT infrastructure.
  • Education / certifications: Magister Application Manager (Basic)

January 2015 – June 2016
Quby BV
Amsterdam, The Netherlands

Title: Business Intelligence Specialist

  • Designing, maintaining and publishing interactive analytic dashboards in Tableau (customers, management, marketing, logistics and supply chain)
  • Designing, maintaining and publish Business data, KPI & SLA reports (customers, management, marketing, logistics and supply chain)
  • Functional application management / problem management (impact analysis).
  • Regular & ad-hoc data analysis (product management / customer / customer journey)
  • Education / certifications: Certified Business Intelligence Professional (CBIP)

February 2012 – December 2015
Quby BV (previously: Home Automation Europe BV)
Amsterdam, The Netherlands

Title: Customer Support Representative

  • Incident management: registration, categorization and prioritization of incidents and service requests.
  • Problem and change management.
  • Monitoring (production) environments and identify bottlenecks.
  • KPI reporting for various customer environments.
  • SLA reporting for various customers.
  • Education / certifications: ITILv3 Foundation

2009 – December 2011
Amsterdam, The Netherlands

Title: Software Tester Mobile Messaging

  • Writing and maintaining test plans and test documentation of new functionality and maintenance releases of Mobile Messaging software.
  • Executing functional and performance tests on Mobile Messaging software suites.
  • Responsible for maintenance of the test lab hardware and network.
  • Responsible for writing technical platform installation documentation (Red Hat and Solaris).
  • Developer automatic installation media and OS software patches.

Tekelec (previously: mBalance International BV)
Amsterdam, The Netherlands

Title: System Engineer

  • Providing second level support to Windows and Linux
    desktop users (international).
  • Providing assistance for network infrastructure and Solaris / Linux / Windows server platforms.
  • Successfully lead mBalance / Tekelec Netherlands transition efforts from a desktop support perspective.
  • Duties included assisting with employee relocation efforts, gathering desktop software licensing information and working with IT management to ensure compliance, managing onsite PC inventory and other integration points.

Energy Research Centre of The Netherlands
Petten, The Netherlands

Title: Trainee Engineering & Services (6 months)

  • Developed an autonomous low power data acquisition system for radiation measurement.

Stichting ROC Kop van Noord-Holland
Den Helder, The Netherlands

Title: Freelance Web Designer

  • Web portal design based on the DotNetNuke CMS-system.

Stichting ROC Kop van Noord-Holland
Den Helder, The Netherlands

Title: Trainee system engineer (6 months)

  • Providing help-desk support and solving computer related problems.
  • Created a connection between the e-commerce website and the accounting software database.

Paramelt B.V.
Heerhugowaard, The Netherlands

Title: Trainee system engineer (6 months)

  • Providing helpdesk support and solving computer related problems.
  • Expanding the hour registration system using VBA / Access.
Other work experience 2002-2008
Halfords B.V.
Schagen, The Netherlands

Title: Part-time salesman retail

  • Assisting and advising the customers.
  • Placing and handling orders.
  • Assist with maintenance problems.
  • Magister Application Manager (Basic)
  • Certified Business Intelligence Professional (CBIP)
  • ITIL v3 Foundation
  • Basic Elements of Safety SCC
  • Cisco CCNA semester(s) 1, 2, 3 & 4 version 3.1.1
  • Cisco – Fundamentals of Unix
  • Microsoft Certified Professional Windows 2000 server
  • Microsoft Certified Professional Windows 2000 professional
Computer skills Business Intelligence Products:
Qlikview, Tableau Server / Desktop / Dashboards versions 7.x, 8.x and 9.x, Pentaho Data Integration and Pentaho Reporting, Microsoft Excel

(Relational) database management systems:
MariaDB / MySQL (Cluster) and Microsoft SQL Server, Apache Drill, JSON, XML

Service Management Systems:
TOPdesk, JIRA, Zendesk, Bugzilla and Rational ClearQuest

Test Tools:
Wireshark (network inspection) and soapUI

Version Management:
CVS, Subversion and Git

Network and telecom knowledge:

Operating systems:
Linux, Unix and Windows

Virtualization techniques:
KVM, VMware and Solaris Containers

Cisco networking devices, HP DL380 and Oracle SUN Fire X4100 servers

Programming languages:
C, C++, Perl and Shell scripting

Web programming languages:
(X)HTML, CSS, PHP and JavaScript.

Languages Dutch: native language
English: good
German: intermediate