Résumé

Education 2007-2008
MSc. Computer Science / Embedded Systems track
University of Twente
Enschede, The Netherlands
(not graduated)

2004-2007
Bachelor of Information and Communication Technology
University INHOLLAND
Alkmaar, The Netherlands
(graduated)

2000-2004
ICT Administrator – MBO level 4
ROC Kop van Noord-Holland
Schagen, The Netherlands
(graduated)

1996-2000
High school HAVO – Nature & Healthcare
GSG
Schagen, The Netherlands

Professional Experience February 2012 – present
Quby BV
Amsterdam, The Netherlands

Title: Customer Support Representative
Description:

  • Incident management: registration, categorization and prioritization of incidents and service requests.
  • Problem and change management.
  • Monitoring (production) environments and identify bottlenecks.
  • KPI reporting for various customer environments.
  • SLA reporting for various customers.

2009 – December 2011
Tekelec
Amsterdam, The Netherlands

Title: Software Tester Mobile Messaging
Description:

  • Writing and maintaining test plans and test documentation of new functionality and maintenance releases of Mobile Messaging software.
  • Executing functional and performance tests on Mobile Messaging software suites.
  • Responsible for maintenance of the test lab hardware and network.
  • Responsible for writing technical platform installation documentation (Red Hat and Solaris).
  • Developer automatic installation media and OS software patches.

2008-2009
Tekelec (previously: mBalance International BV)
Amsterdam, The Netherlands

Title: System Engineer
Description:

  • Providing second level support to Windows and Linux
    desktop users (international).
  • Providing assistance for network infrastructure and Solaris / Linux / Windows server platforms.
  • Successfully lead mBalance / Tekelec Netherlands transition efforts from a desktop support perspective.
  • Duties included assisting with employee relocation efforts, gathering desktop software licensing information and working with IT management to ensure compliance, managing onsite PC inventory and other integration points.

2007-2007
Energy Research Centre of The Netherlands
Petten, The Netherlands

Title: Trainee Engineering & Services (6 months)
Description:

  • Developed an autonomous low power data acquisition system for radiation measurement.

2005-2006
Stichting ROC Kop van Noord-Holland
Den Helder, The Netherlands

Title: Freelance Web Designer
Description:

  • Web portal design based on the DotNetNuke CMS-system.

2004-2005
Stichting ROC Kop van Noord-Holland
Den Helder, The Netherlands

Title: Trainee system engineer (6 months)
Description:

  • Providing help-desk support and solving computer related problems.
  • Created a connection between the e-commerce website and the accounting software database.

2003-2004
Paramelt B.V.
Heerhugowaard, The Netherlands

Title: Trainee system engineer (6 months)
Description:

  • Providing helpdesk support and solving computer related problems.
  • Expanding the hour registration system using VBA / Access.
Other work experience 2002-2008
Halfords B.V.
Schagen, The Netherlands

Title: Part-time salesman retail
Description:

  • Assisting and advising the customers.
  • Placing and handling orders.
  • Assist with maintenance problems.
Certifications
  • ITIL v3 Foundation
  • Basic Elements of Safety SCC
  • Cisco CCNA semester(s) 1, 2, 3 & 4 version 3.1.1
  • Cisco – Fundamentals of Unix
  • Microsoft Certified Professional Windows 2000 server
  • Microsoft Certified Professional Windows 2000 professional
Computer skills Business Intelligence Products:
Pentaho Data Integration and Reporting

Incident and bug-tracking systems:
JIRA, Zendesk, Bugzilla and Rational ClearQuest

Test Tools:
Wireshark (network inspection) and soapUI

Version Management:
CVS, Subversion and Git

Network and telecom knowledge:
TCP/IP, SNMP, GSM, SMS, SS7, SIGTRAN, Diameter, SMPP and UCP

Operating systems:
Linux, Unix and Windows

Virtualization techniques:
KVM, VMware and Solaris Containers

Hardware:
Cisco networking devices, HP DL380 and Oracle SUN Fire X4100 servers

Programming languages:
C, C++, Perl and Shell scripting

Web programming languages:
(X)HTML, CSS, PHP and JavaScript.

Relational database management systems:
MySQL (Cluster) and Microsoft SQL Server

Languages Dutch: native language
English: good
German: intermediate